Refund policy
Returns & Exchanges
We’re a small business and truly appreciate every order—thank you for shopping with us! If something isn’t quite right, we’re happy to help with a return or exchange under the guidelines below.
We accept returns on unworn, unwashed, unaltered merchandise with tags attached within 14 days of your shipment date for store credit (E-Gift Card only).
Return Requirements
To be eligible for a return:
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Items must be in perfect condition
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No makeup, deodorant, perfume, or other stains
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Free of pet hair, smoke, or odors
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Tags must remain attached
Items that do not meet these standards will be returned to the customer.
Exchanges
We are happy to offer exchanges for the same item in a different size if requested within 14 days of shipment. If the item is no longer available, store credit will be issued.
Final Sale Items
The following items are FINAL SALE and cannot be returned or exchanged:
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Jewelry
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Bodysuits
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Athletic wear
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Shoes
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Hair accessories
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Face masks
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Lingerie & bralettes
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Liquid products (tanner, sanitizer, lotion, etc.)
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Items marked “Final Sale”
Return Shipping
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Customers are responsible for return shipping costs
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We recommend using a trackable shipping method
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Square 1 Boutique is not responsible for lost or damaged returns
Return Instructions
Please include your packing slip with your return. Ship returns to:
Square 1 Boutique
10450 Hwy 5
Brent, AL 35034
Processing Time
Once your return is received, please allow 5–7 business days for processing. Store credit will be emailed once approved.
Defective or Damaged Items
If you receive a defective item, please contact us at square1boutique@shopsquare1.com within 3 days of delivery.
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Include a photo of the damage
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Items reported after 3 days are not eligible
Additional Policies
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Orders cannot be canceled, changed, or modified after checkout
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Color variations may occur due to lighting and screen settings
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Pattern placement may vary
